The messy, magical process that gets me there...

I turned a scroll-heavy homepage into a smart, rule-driven guide—surfacing what matters most, right when teachers need it. +34.5% CTR says it works.
2022

How can a content management system cater through dynamic business processes in the education system? A 1.5-year journey from IC Designer to Design Manager.
2023

Streamlining RKMM through the foundation (admin console & function management). My first step into Govtech's complex education ecosystem.
2023

Automating content management functions to improve efficiency both internally and externally. Transitioning to Design Manager while navigating team changes.
2023-2024

2025 gave me something I didn't expect: not just efficiency, but a crash course in what AI can't replace.
2025